Decision details

The Corporate Director (People) reported progress against the key actions and performance indicators.

It was recognised that there had been delays for customers contacting the contact centre at the beginning of the year.  An action plan had been prepared to turn the situation around and in recent weeks performance had been brought to an acceptable level.  20% of enquiries were dealt at the first point of contact on the telephone with 85% dealt at the first point of contact when visiting the One Stop Shop. 

Positive feedback had been received by Members regarding the newly reopened Pets Corner in Astley Park. 

RESOLVED -

1.             An allotments action plan would be produced by the next quarter, including community growing schemes, 

2.             An update report on free swimming would be presented to a future meeting,

3.             The report be noted.