Issue - meetings

The Corporate Director (People) reported progress against the key actions and performance indicators.

It was recognised that there had been delays for customers contacting the contact centre at the beginning of the year.  An action plan had been prepared to turn the situation around and in recent weeks performance had been brought to an acceptable level.  20% of enquiries were dealt at the first point of contact on the telephone with 85% dealt at the first point of contact when visiting the One Stop Shop. 

Positive feedback had been received by Members regarding the newly reopened Pets Corner in Astley Park. 

RESOLVED -

1.             An allotments action plan would be produced by the next quarter, including community growing schemes, 

2.             An update report on free swimming would be presented to a future meeting,

3.             The report be noted.

The Active People Manager reported progress against the key actions and performance indicators.

Members had requested more specific information about the development of allotment provision in the borough and discussed details of work undertaken to date and activity planned in the near future.  Queries were raised regarding the percentage of people who accept the offer of an allotment and the status of the land by the cemetery in Adlington that had been proposed for allotments. 

A query was raised whether the free swimming initiative had increased the usage figures for Brinscall Baths. 

RESOLVED –

1.             The report be noted.

2.             A response to the queries on allotments and Brinscall Baths be forwarded by email. 

The Corporate Director (People) outlined the key messages in the report. 

Members noted the completion of the coach house building and café at Astley Park and the refurbishment of Clayton Green Sports Centre.  The Customer Relationship Management system was on track and had gone live on 1 April. 

Members noted that work was ongoing in relation to the provision on allotment sites and that work would shortly be undertaken on a play area in Clayton Green.  The provision of free swimming at All Seasons Leisure Centre was discussed. 

RESOLVED –

1.            The report be noted.

2.            An update on the provision of allotments be presented within the next Business Plan and Performance Monitoring Statements.   

It was noted that the Directorate’s performance indicators were on track.  A report would be presented to a future meeting regarding play rangers and work undertaken with Groundwork. 

An officer was requested to give assistance with a project regarding allotments in Astley Village.