Decision details

Customer Access Policy

Decision Maker: Executive Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To approve the Customer Access Charter including:

a)    Customer access standards

b)    Feedback policy

c)    Improvements to general online contact and customer processes

d)    Uniforms

e)    Performance measures

Report author: Caroline Winstanley

Publication date: 20/01/2023

Date of decision: 19/01/2023

Decided at meeting: 19/01/2023 - Executive Cabinet

Effective from: 28/01/2023

Accompanying Documents: