Decision - Customer Access Policy
Decision details
Customer Access Policy
Decision Maker: Executive Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
To approve the Customer Access Charter including:
a) Customer access standards
b) Feedback policy
c) Improvements to general online contact and customer processes
d) Uniforms
e) Performance measures
Report author: Caroline Winstanley
Publication date: 20/01/2023
Date of decision: 19/01/2023
Decided at meeting: 19/01/2023 - Executive Cabinet
Effective from: 28/01/2023
Accompanying Documents: