Decision details

Shared Customer Services and Revenues & Benefits Review

Decision Maker: Executive Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


The Executive Cabinet approve the following proposals:

a)    the proposed shared Customer Services restructure including ERVS requests. the development of the shared service as set out in the service development plan.

b)    Principles for:

                      i.        Flexible and multi-channel working

                    ii.        Making best use of technology and automation

                   iii.        Waste services

Report author: Alison Wilding

Publication date: 21/01/2022

Date of decision: 20/01/2022

Decided at meeting: 20/01/2022 - Executive Cabinet

Effective from: 29/01/2022

Accompanying Documents: