Decision details

Policy for managing unreasonable customer behaviour

Decision Maker: Executive Cabinet

Decision status: Recommendations approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

1.         To approve the adoption of a formal policy for managing unreasonable customer behaviour.

2.         To note the implementation of a Managed Customer Contact Register to alert staff to problematic individuals and properties.

Report author: Alison Wilding

Publication date: 11/10/2024

Date of decision: 10/10/2024

Decided at meeting: 10/10/2024 - Executive Cabinet

Effective from: 19/10/2024

Accompanying Documents: