Decision details

ICT Service Review

Decision Maker: Executive Member (Customer, Streetscene and Environment)

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes



Recommendations approved.


Reasons for the recommendation(s):

1.   Approval of the recommendations will enable the ICT service to develop into a shared service with a single operating model, as previously agreed by both councils. This includes the introduction of shared service management to lead the shared vision and direction of ICT, and a service development outline to transform and align the service within a single operating model.


2.   Implementing the review in a staged approach reflects feedback collected through staff engagement in the informal consultation for the review and will allow greater 1:1 support and consideration to be made for the whole service restructure.

Alternative options considered and rejected

1.   Alternative options for the ICT review have been considered within the service review report.



Publication date: 29/04/2021

Date of decision: 29/04/2021

Effective from: 07/05/2021

Accompanying Documents: