Issue - meetings

To consider and receive the report of the Director (Policy and Governance).

To note the report.

Councillor Adrian Lowe, Executive Member (Customer, Advice and Streetscene), presented the report of the Director (Policy and Governance) which provides an overview of the projects and work that has taken place as part of the Digital Strategy 2017-2020 since September 2017, and the work planned for the year ahead.

Overall progress on the Digital Strategy during 2017/2018 has been good, with progress being made on each of the four elements of the strategy.

The Digital Strategy details the council’s ambitions to further develop the use of technology to transform the way we work, provide services and support to our customers, including residents, businesses and visitors.  In addition, it aims to promote the benefits of technology and being online, support those who want to become more digital and also address digital exclusion. 

The report set out some of the achievements of the Strategy, including

·                an addition of nine access points taking the total number up to 26, including the more rural areas of Mawdesley and Charnock Richard,

·                purchase of IDOX Electric Document Management System in order to make use of all the services IDOX products have to offer,

·                the take up of digital services has increased this year with 55% of transactions and contact with customers completed via the Council’s website in the last quarter,

·                the OD strategy is in the process of being refreshed and will incorporate support to staff to enable them to take advantage of the new technology and tools that are being delivered as part of the ICT and Digital Strategies.

Members noted that there will continue to be the option for residents to come into Customer Services and speak to a Customer Services Officer or to telephone the Contact Centre. 

Plans are in progress to deliver training to the taxi trade, as requested by them.  In addition, Members’ iPads will each be brought in for general maintenance and new keyboards/cases.  New sim cards with 2 GB of data will also be provided.

Decision:

To note the report.

Reasons for recommendation(s)

To raise awareness of the Council’s ongoing work in delivery of the Digital Strategy 2017-2020.

Alternative options considered and rejected

None.