Decision details

Transactional Services Review

Decision Maker: Executive Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

That the new structure set out at Appendix’s C and D are approved for consultation, and that responsibility for the final approval of the structure following consultation is delegated to the Executive Member for Resources, Policy and Performance.

Decisions:

The Executive Member for Resources, Policy and Performance presented a report which advised that the drivers for the proposals outlined were to achieve the Council’s strategic ambition to migrate services in to the front office, increasing flexibility, productivity and customer satisfaction whilst reducing back office costs.

 

Decision made

To approve the new structure set out at Appendix’s C and D for consultation, and grant delegated powers for the final approval of the structure following consultation to the Executive Member for Resources, Policy and Performance.

 

Reason(s) for decision

To enable back office support to be realigned in the front office, therefore reducing back office costs and increasing performance of the front office to deal with customer requests efficiently and effectively.

 

Alternative option(s) considered and rejected

None.

Publication date: 26/11/2012

Date of decision: 22/11/2012

Decided at meeting: 22/11/2012 - Executive Cabinet

Effective from: 11/12/2012

Accompanying Documents: