Decision details

1.         To approve the principles for the long term organisational business model set out a paragraph 23.

2.         To approve the proposed structure detailed in this report, for consultation.

3.         To approve the remodelling and extension of the Customer Service Centre at Union Street to support capacity for increased front office space and digital inclusion initiatives.

4.         To delegate authority for approval for the final structure to the Executive Member for Resources, Policy and Performance.

The Executive Member for Resources, Policy and Performance presented the report which sought approval for the phased restructure of the Revenues and Benefits, Customer and Transactional, and the Planning Business Support teams within the Customer, ICT and Transactional Service.

The report set out the principles that would inform the change, which included developing a single front office where services were delivered as far as possible at the first point of contact.

Migrating processes to the front office would enable an immediate reduction in management costs, and in the longer term would enable significant reductions in the back office.

Decision made

1.         Approval granted to the principles for the long term organisational business model set out a paragraph 23 of the report.

2.         Approval granted to the proposed structure detailed in the report, for consultation.

3.         Approval granted to the remodelling and extension of the Customer Service Centre at Union Street to support capacity for increased front office space and digital inclusion initiatives.

4.         Approval granted to delegate authority for approval for the final structure to the Executive Member for Resources, Policy and Performance.

Reason(s) for decision

To ensure that the council has a fit for purpose staffing structure and business model with the right capacity and skills to ensure delivery of the forthcoming changes.

Alternative option(s) considered and rejected

To not change the structure of the revenues and benefits, planning support and customer services teams.

Some consideration to a shared service model has previously been undertaken with South Ribble Council but remains incompatible with the council’s proposed operating model at the present time.