Decision details

Customer Services and Revenue & Benefits Review

Decision Maker: Executive Member (Customer, Streetscene and Environment)

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


Recommendations approved.


Reasons for recommendation(s):

Approval of the recommendations will enable the Customer Services and Revenues & Benefits service to develop into a shared service with a single operating model, as previously agreed by both councils.


Alternative options considered and rejected:

Alternative options for the Customer Services & Revenues and Benefits structure have been considered in the production of the report and the final proposal is considered to be the most effective approach to achieving a single operating model as previously agreed by the councils.


Publication date: 24/11/2021

Date of decision: 24/11/2021

Effective from: 02/12/2021

Accompanying Documents: