Agenda and minutes
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PDF 103 KBVenue: Committee Room, Town Hall, Chorley
Contact: Ruth Hawes 01257 515118
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Apologies for Absence Minutes: Apologies for absence were submitted on behalf of Councillors Cullens and Malpas. |
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Declarations of any Interests Members are reminded of their responsibility to declare any personal interest in respect of matters contained in this agenda, in accordance with the provisions of the Local Government Act 2000, the Council’s Constitution and the Members Code of Conduct. If the personal interest is a prejudicial interest, then the individual member should not participate in a discussion on the matter and must withdraw from the room and not seek to influence a decision on the matter. Minutes: No interests were declared. |
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Minutes To confirm as a correct record the minutes of the meeting of the Customer Overview and Scrutiny Panel held on 6 April 2005 and 20 April 2005 (enclosed) Minutes: RESOLVED – That the minutes of the meeting of the Customer Overview and Scrutiny Panel held on 6 April 2005 and 20 April 2005 be confirmed as a correct record and signed by the Chair. |
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Welcome to Best Value Inspectors The Inspectors would like to ask Panel questions and seek their views to aid their inspection. This will take approximately 30 minutes. Minutes: The Chair welcomed Val Edmonds, one of the Customer Access and Focus Best Value Inspectors, to the meeting.
The Panel discussed the Councils focus on providing customers with service and the access to these services. |
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Draft Final report of the Customer Overview and Scrutiny Panel into the One Stop Shop Report of Head of Customer, Democratic and Office Support Services and Draft Final report (enclosed). Minutes: The Panel received the report of the Assistant Head of Customer Services and |
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Customer Focussed Access and Service Design Strategy Presentation by eGovernment Manager. The Executive Summary of the Strategy is enclosed. Minutes: The eGovernment Manager gave a presentation to the Panel regarding the Council’s Strategy for Customer Focussed Access and Service Design. |
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Business Plan Updates End of Year 2004/05 Business Plan updates for
are enclosed. Minutes: The Head of Housing Services gave a summary of the Business Plan update for Housing Services and responded to several queries from Members.
The Head of Property Services highlighted exceptions to the Property Services Business Plan update.
The Panel heard the highlights from the Assistant Head of Customer Services and Assistant Head of Democratic Services
In response to a query |
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Review of the Marketing and Promotion of the Enhanced Recycling Scheme Inquiry Recommendations Report of the Head of Environmental Services (enclosed). |
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Items referred from Overview and Scrutiny Committee - Decriminalisation of Parking - Review of Parkwise working practices as they relate to Chorley Report of Head of Public Space Services (enclosed). |
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The Council's Timetable of Meetings for 2005/06 The Chair to receive the views of Members on the amount of meetings in the Council’s Timetable of Meetings for 2005/06. |
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Overview and Scrutiny Work Programme Work Programme enclosed |
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Any other item(s) which the Chair decides is/are urgent |