Issue - decisions

Customer Services and Revenue & Benefits Review

24/11/2021 - Customer Services and Revenue & Benefits Review

Recommendations approved.


Reasons for recommendation(s):

Approval of the recommendations will enable the Customer Services and Revenues & Benefits service to develop into a shared service with a single operating model, as previously agreed by both councils.


Alternative options considered and rejected:

Alternative options for the Customer Services & Revenues and Benefits structure have been considered in the production of the report and the final proposal is considered to be the most effective approach to achieving a single operating model as previously agreed by the councils.